Frequently asked questions (FAQ)

Hello HelloPayer!

Here is the card that you can use throughout the year at numerous festivals, bars, clubs as well as in many restaurants in Budapest! Here is a card which makes the queue shorter rather than longer either you are at a festival or just go to a party downtown.

If you have question or problem with your card, here you can find some useful information.

WHERE COULD I GET MY CARD AND HOW TO TOP UP MY BALANCE?


You can claim a hellopay® card and top up the balance with cash or credit card at hellopay® partners and top up points, as well as at the designated points of events:
− The card usage fee is 500 Huf
− The maximum limit of the top up(s) is 200.000 HUF
− In case of topping up with credit card, the top up fee is 2% of the amount per transaction

HOW TO REGISTER MY CARD AND WHY IT IS USEFUL?

Create your profile first on the hellopay.hu website, log-in to the webpage, then register your card under the menu of CARD/CARD REGISTRATION. Registration of your card is not obligatory, but advisable
− because the balance of a lost card may only be blocked if it has been previously registered.
− because as a registered card user, you can receive many discounts & gifts from us that you can also follow after log-in, under the menu of MY PROMO COUPONS.
− because you can be informed about the latest promotions.

WHAT SHOULD I DO IF MY CARD IS LOST OR DAMAGED?

If you lose your card or it is damaged in such a way that it is rendered useless, you may request a new one for a card usage fee of 500 Huf. The balance of the old card may only be transferred to the new one if it has been previously registered and blocked. The designated location for card replacement is: Hellopay® Refund Point & Helpdesk, at CitySightSeeing® Budapest Tourist Information Centre1051 Budapest Vörösmarty square 5.

HOW CAN I PAY?

If you touch your card to the reader of the terminal, the system first identifies you and your particular discounts or gifts to which you are entitled, then before approving the amount of your purchase, you have the possibility to choose between 0-20% of tip. In this case, your card can be charged with an amount increased by the tip that is higher than the actual amount of purchase. Before approval of your purchase, please make sure that the right amount appears on the terminal’s screen, if the amount is correct, please touch your card to the reader.

HOW TO CHECK THE AVAILABLE BALANCE ON MY CARD?

The balance of your card can be checked while making a purchase at the hellopay® partners as well as at any hellopay® top up point. Moreover, once you have registered your card, you have the opportunity to see your balance on www.hellopay.hu under BALANCE after log-in. With the CARD / PURCHASE HISTORY function, you can also track your spendings and see the financial history of your “Saturday nights”.

HOW TO BLOCK MY LOST CARD?

Your card can be blocked only if it has been previously registered. Log-in to the hellopay.hu webpage and block your card under the menu of CARD/CARD BLOCKING, then send your request for a new one for an additional card usage fee of 500 Huf. After blocking your card, you can ask to transfer the balance of the old card to the new one at the Hellopay® Office 3/A Stollár Béla Street, Budapest 1055, but only in case of your old card has been previously registered and blocked.

WHERE AND HOW CAN I REFUND MY CARD?

Your card can be refunded only at the event (where you received it) at the designated point(s) until the end of the event and only if you returned it intact and you haven’t registered it. We kindly advise you to keep your card, once you have it in your hand, because further on you can pay with it at numerous bars, clubs as well as restaurants and festivals in Budapest.

WHERE AND HOW TO SPEND THE REMAINING BALANCE OF MONEY ON MY CARD AFTER THE EVENT?

You can get informed about the current hellopay® partners on www.hellopay.hu under the menu of HELLOPAY® PARTNERS. Your balance will be „available” after the event too, and in this case you can spend the money remaining on your card in a regular way; by touching it to the terminal’s screen at the hellopay® partners.

WHERE AND HOW CAN I REFUND MY BALANCE?

The balance of your card can be refunded at the Refund Point & Helpdesk, at CitySightSeeing® Budapest Tourist Information Centre1051 Budapest Vörösmarty square 5, during opening hours, within 180 days from the final transaction conducted with the card. After that, the balance can’t be used anymore, but if you reload money on your card, you can use it again. In case of events, the balance on the Card can be refunded at the event site, during the event’s opening hours at the designated point(s), or after the event you can spend the remaining money at the hellopay® partners within 180 days from the final transaction conducted with the card.

EVERY PAYMENT IS A STEP TOWARDS HELLOPAY® VIP MEMBERSHIP!

hellopay® classic card: the registration of this card is not obligatory, but advisable because as a registered card user you can benefit from discounts and gifts, moreover, the balance of your card can be blocked only it has been previously registered.

HelloPay Card

hellopay® VIP card: you are entitled for a personalized VIP card if your Classic card has been registered and if your average monthly spending is above 50.000 Huf during 3 consecutive months. The VIP card is personalized and ensures extra benefits to the users in addition to the Classic card’s services.

Hello Pay VIP Card