Complaints procedure

In person: 1075 Budapest Károly blvd. 9. redeeming point, on workdays from 9:00 to 18:00

If you feel that your rights have not been respected, or you have a complaint or enquiry, first contact the HelloPay directly. You can make a complaint by email, in writing to, or visit our helpdesk point in CitySightSeeing® Tourist Information Centre. We will respond and try to resolve your complaint. If the complaint hasn’t been resolved to your satisfaction after 30 working days, you can contact the National Enforcement Body (see below):

Hungarian Authority for Consumer Protection (HACP)

Address: 1088 Budapest, József blvd. 6.
Postal address: 1428 Budapest, PF: 20.
Central phone number: +36 1 459 4800
Fax: +36 1 210 4677
Central e-mail address:

Budapest-Capital Government Office

Address: 1052 Budapest, Városház street. 7.
Postal address: 1364 Budapest, Pf.: 144.
Central phone number: +36-1 450-2598

Budapest Chamber of Commerce And Industry with Budapest Conciliation Board

Cím: 1016 Budapest, Krisztina blvd. 99.
Telefon: 06-1-488-2131
Fax: 06-1-488-2186

Budapest-Capital Regional Court

Address: 1055 Budapest, Markó street 27.
Postal Address: 1363 Pf. 16.
Central phone number: +36-1-354-6000
Fax: +36-1-354-6041